> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.laposta.org/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.laposta.org/_mcp/server.

# How can you solve login problems if your password is correct?

> Unable to log in due to a block, cookies or an outage? Follow these steps.

If you are not sure whether your password is correct, request a new password via the login page at [https://login.laposta.nl](https://login.laposta.nl). You can read how this works in [Forgotten password](/ik-ben-mijn-wachtwoord-vergeten-wat-moet-ik-doen).

Very occasionally, you may be unable to log in, even with the correct login and password. Almost always, this has to do with cookies. Laposta uses a cookie for logging in. If your browser does not accept this cookie, you will be logged out again immediately. If this happens, go through the steps below one by one.

#### Check your login details on another device

Log in on another computer or with another browser to check whether your login and password are definitely correct. Preferably use [Firefox](https://www.mozilla.org/nl/firefox/fx/) or [Chrome](https://www.google.com/intl/nl/chrome/) for this.

#### Try again later if you have entered the wrong password too many times

To protect your account, your login may be temporarily blocked after a number of failed attempts. If so, please try again later. If it still does not work, the helpdesk can lift the block for you via [helpdesk@laposta.nl](mailto:helpdesk@laposta.nl).

#### Close your browser and restart it

If you are sure your login details are correct, close your browser completely and restart it.

#### Delete your cookies

Delete the cookies from your browser. The website of the Dutch Consumers' Association (Consumentenbond) clearly explains [how you can delete cookies](http://www.consumentenbond.nl/test/elektronica-communicatie/veilig-online/privacy-op-internet/extra/cookies-verwijderen/).

#### Check if there is an outage

Check [https://status.laposta.nl/](https://status.laposta.nl/) to see if there is an outage at Laposta. During an outage, you are temporarily unable to log in.

If you log in via single sign-on or via the management environment, you use a different login page. There are separate links for this on [login.laposta.nl](https://login.laposta.nl). If you use an extra login step, take a look at one of these pages:

#### [Two-step verification (2FA)](/tweestapsverificatie)

The extra login code via an authenticator app or SMS, and what you can do with your recovery codes.

#### [Solving problems with two-step verification](/problemen-met-tweestapsverificatie)

A new phone, a code that does not arrive, or running out of recovery codes.

#### [Single sign-on (SSO)](/single-sign-on-sso)

Logging in via Microsoft Entra ID, Okta or SURFconext instead of with a password.

#### [Logging in to the management environment](/inloggen-bij-d-beheeromgeving)

If you manage multiple accounts, you can log in there via a separate page.

## Related articles

#### [Is there an outage at Laposta?](/is-er-een-storing-bij-laposta)

At status.laposta.nl you can check if there is an outage and subscribe for a…

#### [Requesting a new password if you have forgotten your password](/ik-ben-mijn-wachtwoord-vergeten-wat-moet-ik-doen)

Request an email with a reset link via the login page to reset your password.

#### [Changing My data](/waar-kan-ik-zelf-mijn-login-veranderen)

Edit your account name, name and login details yourself under Login → My data.

#### [Logging in to the management environment](/inloggen-bij-d-beheeromgeving)

You log in to your management environment at beheer.laposta.nl. There you can also…