> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.laposta.org/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.laposta.org/_mcp/server.

# Why are role-based addresses like info@ not imported?

> Which role-based addresses Laposta excludes during an automatic import and how you can still add such an address.

Role-based addresses are email addresses linked to a specific role or system. Often, there is no specific individual behind such an address, but rather a group of people or an entire department.

Laposta excludes a number of these addresses from automatic import, because they can lead to more bounces and spam complaints. That is harmful to your sending reputation (deliverability) and that of other users. Moreover, if a file contains many role-based email addresses, it is more likely to have been purchased, and legally you are not allowed to use a purchased file to send newsletters.

## Which addresses can and cannot be imported?

Not every role-based address is excluded. Addresses like info@ have become so common that there is often a specific person behind them.

| Automatic import | Examples                                                                                |
| ---------------- | --------------------------------------------------------------------------------------- |
| Yes              | info@, verkoop@, webmaster@                                                             |
| No               | admin@, sysadmin@, root@, security@, registrar@, abuse@, postmaster@, noc@, compliance@ |

## Adding an excluded address anyway

Such addresses can subscribe themselves via your [subscribe form](/hoe-kom-ik-aan-een-aanmeldformulier). If you are sure there is a specific person behind such an address, you can also add it to your list manually.

## Related articles

#### [Why were rows skipped during the import?](/hoe-weet-ik-het-resultaat-van-het-importeren-van-een-groot-relatiebestand)

After importing, you can see in step 4 how many subscribers have been added or updated…

#### [Importing a file with subscribers from Excel or CSV](/hoe-importeer-ik-een-groot-relatiebestand)

Add new subscribers to your list all at once or update the data of your existing…

#### [Importing existing contacts from PerfectView](/hoe-werkt-de-uitwisseling-van-gegevens)

Read which data the PerfectView integration transfers and how to import existing…

#### [Exporting subscribers to Excel](/kan-ik-mijn-relatiegegevens-eenvoudig-exporteren)

Download a list, segment or campaign result as an Excel file, including unsubscribed…