My newsletters do not arrive!

It may sometimes happen that a newsletter does not arrive at all with one or more of your subscribers.

Is the mail really not arriving?

Before you conclude that someone has not received the newsletter, it is a good idea to check the following points.

  • Is the address in question in one of your address lists? 
  • Was the list containing the address selected as a recipient for the campaign in question?
  • If you look at the details of the subscriber in Laposta (by clicking on the email address) you will find the history of this subscriber. Does the history show that the newsletter was sent to this subscriber? If not, the subscriber may have been added after the newsletter was sent.
  • If you look at the details of the subscriber again in Laposta: does it show that the newsletter was opened? If so, this indicates that this subscriber did receive the newsletter.
  • Has there been a bounce for this address? You can see this again in the details. The reason may be that your domain uses DMARC, which also happens with a general address of a large provider. See the links at the bottom of the page.
  • If it concerns a Gmail address, the email often arrives under a different tab (usually 'Promotions'). This is not the spam folder.
  • Did the email end up in the spam folder?

If you have checked the points above and you still cannot find the email, please let us know which addresses are involved. We can then look into the log files of the mail servers and sometimes find out what the problem is.

Finally, sometimes recipients of a newsletter incorrectly state that they did not receive an email. For example, because they have forgotten or overlooked it. It can even happen that they do not want to admit that they have received the email, for example because they should have responded or because it concerns something less pleasant, such as an invoice.

Increasing deliverability

If you have not done this yet, the most important step you can take to increase deliverability is authenticating your domain(s).

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