What can the Laposta helpdesk chatbot do?
Are you stuck on something, wondering if a certain feature exists, or unable to find a function? Laposta’s custom-built and self-trained helpdesk chatbot answers questions about using the software: from pricing and subscriptions to setting up automations and authenticating your domain. This gives you quick answers to questions you might not want to ask the helpdesk straight away. Also view the overview of where you can find info about Laposta.
Starting a conversation
Click the button in the bottom-left or bottom-right corner of the screen to open the chat window. You can find this button on www.laposta.nl, in the application (app.laposta.nl), and in this documentation (docs.laposta.org).
Type your own question or click one of the example questions displayed straight away. The chatbot searches the internal and external documentation to answer your question. After each answer, new suggestions appear that match your question.
If you use the chatbot while logged in to the application, the chatbot recognises this and takes it into account. You can read more about consent, disabling the chatbot, memory, and what happens to your data under Helpdesk chatbot privacy.
Contacting the helpdesk
The chatbot is not a replacement for the helpdesk. At the bottom of the chat window, you will find the option ‘Rather talk to a human?’, which allows you to contact a helpdesk staff member at any time. If the chatbot cannot answer your question sufficiently, the option ‘Talk to the helpdesk?’ will appear automatically. You can use this to send an email to the helpdesk or request a callback.
Outside of the chat, you can always send an email to helpdesk@laposta.nl. If you have a paid account or want to start using a paid Laposta plan, you can call 0575 573216.
Laposta only uses AI where Laposta believes it genuinely improves the service, to support the work of people. Never to cut costs or to replace their work.