Why is your automation not working as expected?

In Automation explained you can read how it works, and in Start your first automation you can see how to create one yourself. Automations are available to every Laposta user, even if you have a free account.

This is often because the email address you are testing with is already on the list. By default, the automation does not restart for a subscriber who has already completed it, so nothing happens when you run a second test with the same address. Use a new email address, or completely remove the old address from the list first. Simply unsubscribing is not enough.

If you place an If/then block with a condition such as ‘has the newsletter been read?’ directly after an email, Laposta checks this condition immediately after sending. The outcome will then always be no. Place a Pause or Wait until… block in between, so the subscriber has time to open the email.

Yes, by clicking ‘Edit again’. In Emails in an automation you can read what to keep in mind when doing this.

No. Once a subscriber has gone through the entire automation, it ends for that subscriber. Emails added at a later stage are not sent retrospectively. If you still want to email this group, create a new automation with a different starting point, such as when a field is edited.

Changes are only applied once you click ‘Activate changes’ in the overview. See: Activating or pausing an automation.

Usually, one of the actions has not been completed in full. See: Activating or pausing an automation.

In the details of a subscriber, you can see exactly which steps of the automation have already been completed. If you want an overview for all your subscribers, view the results of the automation: there you can see how often each starting point and each action has been completed.

If your automation is very extensive, or contains parts that are also used elsewhere, it is better to split it up. You can read how to do this in Start another automation.