How do you activate your account if the confirmation email does not arrive?
Have you applied for an account and not received a confirmation email, or are you still unable to send anything after confirming? These are two different situations.
No confirmation email received
The most common cause is a typo in the email address entered during the application. You cannot change this yourself, because you cannot log in yet.
Check your spam and junk mail folders
Search your email client for laposta.nl rather than the subject line. Filters sometimes place the email in a folder you rarely open.
Email the helpdesk
Send a message to helpdesk@laposta.nl with the name of your organisation and the email address you provided. The helpdesk will resend the email or activate your account manually.
Why can you not send campaigns yet?
Laposta reviews every new account before it is approved. Until this has been done, you will see the message ‘Sending campaigns not yet possible’ when trying to send:
You cannot send campaigns yet. We want to review your account first. This prevents our software from being used for spam or other unsolicited emails. Once approved, any campaigns in the queue will be sent immediately.
So a campaign that you schedule now will not be lost. The campaign remains in the queue and will be sent as soon as your account is approved. You do not need to delete the campaign and recreate it.
How long does the review take?
There is no set timeframe for the review. You can speed this up by sending brief remarks straight away, so the helpdesk does not have to ask for this first.
Please include your account number in every message. You can find it in the message on your screen and under Login → ‘My data’.