Editing your Contact Centre
If you have had a Contact centre developed, you will have an extensive subscribe and unsubscribe page that displays lists from multiple accounts side by side. Subscribers can use this page to indicate which newsletters they want to receive. You decide which lists are included, which fields subscribers need to fill in, and which texts they read. To do this, go to the ‘Contact centre’ tab in your management environment.
If you do not see this tab, your Contact centre is from an older generation. It was set up as a custom solution and cannot be edited by you. For modifications, send an email to helpdesk@laposta.nl.
Each Contact centre is listed on its own row. If you have several, they are listed one below the other here.
Publishing changes
Anything you save in the configuration is first placed in a draft version. At this stage, your subscribers will still see the old page. Check your adjustments via ‘View’. Your subscribers will only see the new page once you click ‘Publish changes’.
Adding and arranging lists
Click ‘Configure’ to go to the ‘Lists’ page. On the left are the blocks containing the current lists in your Contact centre. On the right are all the accounts from your management environment, with their lists and the number of active subscribers per list shown below them.
Adjusting settings per list
Click a list in your block to determine how it appears in the form. In the pop-up, enter the name under which the list will appear in the Contact centre, add an optional description, and choose which extra fields subscribers will see alongside the email address.
Editing texts and fields
On the ‘Lists’ page, click the text above a block to open the editor. Edit the title and introduction here, and add a link if required.
Setting up other texts and the base list
Go to the ‘General’ page for the remaining texts, from the title of the browser window to the privacy statement. Here you can see where each text is located in the form and edit it directly.
On this page, you also choose which list serves as the base list. This is the starting point for setting up all lists. For each field, indicate whether it is shown in the form and whether it is required. Click the lines on the right to change the order of the fields.
Would you like to send a welcome email when someone subscribes via your Contact centre? The helpdesk can set this up for you free of charge.