How can you solve login problems if your password is correct?
If you are not sure whether your password is correct, request a new password via the login page at https://login.laposta.nl. You can read how this works in Forgotten password.
Very occasionally, you may be unable to log in, even with the correct login and password. Almost always, this has to do with cookies. Laposta uses a cookie for logging in. If your browser does not accept this cookie, you will be logged out again immediately. If this happens, go through the steps below one by one.
Check your login details on another device
Log in on another computer or with another browser to check whether your login and password are definitely correct. Preferably use Firefox or Chrome for this.
Try again later if you have entered the wrong password too many times
To protect your account, your login may be temporarily blocked after a number of failed attempts. If so, please try again later. If it still does not work, the helpdesk can lift the block for you via helpdesk@laposta.nl.
Close your browser and restart it
If you are sure your login details are correct, close your browser completely and restart it.
Delete your cookies
Delete the cookies from your browser. The website of the Dutch Consumers’ Association (Consumentenbond) clearly explains how you can delete cookies.
Check if there is an outage
Check https://status.laposta.nl/ to see if there is an outage at Laposta. During an outage, you are temporarily unable to log in.
If you log in via single sign-on or via the management environment, you use a different login page. There are separate links for this on login.laposta.nl. If you use an extra login step, take a look at one of these pages: