Reloading missing images in a Joe template
When creating a new campaign, a custom Joe template sometimes fails to load all images. You can resolve this by reloading the template.
To do this, click the ‘Reload template, keep content’ link at the bottom left in step 4. Anything you have already added to your newsletter will remain in place.
Can you see the images yourself, while your subscribers cannot? Then this is caused by the email client rather than your template. In that case, read about why images are not always immediately visible in newsletters. If you want to replace, crop or move an image in your Joe template, see Editing an image in your custom Joe template.